Get support

Help with Planner

BC Services Card help: 1-888-356-2741 or in person at any Service BC location.

Planner help or access code reset:

1-800-388-0161
Live web chat with a Planner service representative
In person, at any Service BC location

Phone lines and web chat are available 7:30a.m.-5:00p.m. Monday to Friday (excluding holidays).

Phone support is available in over 220 languages. When you call, wait for an agent to answer the phone. Then say the name of the language you need support in.

Home energy and rebate questions

CleanBC Energy Coaches are here to help with all your home energy questions.

An Energy Coach can help you:

Learn about home’s energy efficiency
Learn more about what upgrades are right for your home
Understand the rebates you’re eligible for
Navigate the rebate process