Get support

Access code and logging in

For help with BC Home Energy Planner or resetting your access code, Service BC home energy representatives are here to help.

  1-800-388-0161

This phone line is answered 7:30a.m. - 5:00p.m. Monday to Friday (excluding holidays).

Support is available in over 220 languages. When you call, wait for an agent to answer the phone. Then say the name of the language you need support in.

Home energy and rebate questions

CleanBC Energy Coaches are here to help with all your home energy questions.

An Energy Coach can help you:

  • Learn about home’s energy efficiency 
  • Learn more about what upgrades are right for your home
  • Understand the rebates you’re eligible for
  • Navigate the rebate process