Get support

Access code and logging in

For help with BC Home Energy Planner or resetting your access code, Service BC home energy representatives are here to help.

  1-800-388-0161

This phone line is answered 7:30a.m. - 5:00p.m. Monday to Friday (excluding holidays).

Home energy and rebate questions

CleanBC Energy Coaches are here to help with all your home energy questions.

An Energy Coach can help you:

  • Learn about home’s energy efficiency 
  • Learn more about what upgrades are right for your home
  • Understand the rebates you’re eligible for
  • Navigate the rebate process